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Complete catalog

The renderer recognizes the 82 {ticket.*} names listed below. Availability depends on the event: the opening message supplies some values, while close, reopen, form, or transcript fields without context render as N/A.

Identity and configuration

ticket.author.* and ticket.creator.* reuse available user context; ticket.channel.* identifies the new channel. ticket.option.* describes the option and applicable configuration when present.

Opening-message conditions

Only this message supports simple conditions: {if {ticket.open} == yes}...{elseif ...}...{else}...{/if}. Equality/inequality (==, !=) or a truth test is supported; arbitrary expressions and nesting are not.

Complete Ticket variable catalog

All 82 names recognized by the Tickets renderer; values may be N/A outside their event.
Reopen, transcript-expiry, and reusable-form data have no corresponding Headless event; do not expect those variables to resolve.
Note: This list preserves the original renderer catalog; a recognized token is not guaranteed to have a value when a ticket opens.