Complete catalog
The renderer recognizes the 82{ticket.*} names listed below. Availability depends on the event: the opening message supplies some values, while close, reopen, form, or transcript fields without context render as N/A.
Identity and configuration
ticket.author.* and ticket.creator.* reuse available user context; ticket.channel.* identifies the new channel. ticket.option.* describes the option and applicable configuration when present.
Opening-message conditions
Only this message supports simple conditions:{if {ticket.open} == yes}...{elseif ...}...{else}...{/if}. Equality/inequality (==, !=) or a truth test is supported; arbitrary expressions and nesting are not.
Complete Ticket variable catalog
All 82 names recognized by the Tickets renderer; values may beN/A outside their event.
Context variables
Context variables
Reopen, transcript-expiry, and reusable-form data have no corresponding Headless event; do not expect those variables to resolve.
