Channel access determines who can close a ticket or request its transcript. Review the command guide and protect the log channel, which may contain messages and attachment links.
Explore Tickets
Overview and setup
Review the supported limits and follow the initial panel setup.
Commands and permissions
Check access requirements and commands for each actor.
Panels
Publish the single panel and review its permission diagnostic.
Options
Review initial values, effective limits, and available controls.
Access and privacy
Understand channel permissions and transcript scope.
Lifecycle
Follow closure effects, retained records, and scheduled deletion.
Messages
Configure opening, private-channel, closing, and log messages.
Forms
Review the fixed fields and limits of the initial modal.
Variables
See which values can appear in Ticket messages.